Jerm

• Management, Small Business

  Posted on November 21st, 2009

  Written by Jeremy

  Tags

  customer experience, customer service, problems, support

  5 Major Customer Service Mistakes

  It’s an unfortunate part of life that poor customer service can cost an organization so much – lost customers, lost revenue, lost new business, and a lost opportunity to connect with someone for a lifetime relationship. Many organizations do not know how much poor customer service has cost them and do not have a plan […]

• Entrepreneurship, Personal

  Posted on February 8th, 2008

  Written by Jeremy

  Tags

  grateful, life, problems, stress

  Being Grateful Even When There are Problems

  I love my business but there are times when it’s difficult to enjoy it. When money gets tight, or a business partner disappoints, or when things aren’t going according to plan, it’s easy to become dissatisfied, unhappy, and ungrateful. My wife read a chapter to me this morning from Max Lucado’s new book, Every Day […]