Jerm

• Management, Small Business

  Posted on November 21st, 2009

  Written by Jeremy

  Tags

  customer experience, customer service, problems, support

  5 Major Customer Service Mistakes

  It’s an unfortunate part of life that poor customer service can cost an organization so much – lost customers, lost revenue, lost new business, and a lost opportunity to connect with someone for a lifetime relationship. Many organizations do not know how much poor customer service has cost them and do not have a plan […]

• Small Business

  Posted on July 6th, 2009

  Written by Jeremy

  Tags

  customer experience, customer service, jiffy lube, oil change, Small Business

  Best Customer Service Experience – At a Jiffy Lube?

  The other day, we were planning a short excursion to the beach and I went on a search for a place to have my minivan’s oil changed. I typically have this service performed at Walmart, quite frankly, because it’s cheap. Unfortunately, we moved to an area located far from a Walmart, so I punched in […]